Question 1

How do I create a fanzzer account?

Accepted Answer

Click "Create Your Account" on the homepage and sign up with your email or a supported social login. fanzzer is for users 18 years of age or older — you'll confirm your date of birth during sign-up.

Question 2

How do I set up my profile?

Accepted Answer

After signing in, go to Settings to add a profile picture, banner, display name, and bio. Fans can browse creator profiles without an account, but you'll need to sign in to subscribe, message, or post.

Question 3

I forgot my password. How do I reset it?

Accepted Answer

From the sign-in page, select "Forgot password" and follow the email instructions to set a new password.

Question 4

How do I delete my account?

Accepted Answer

Go to Settings → Account and choose Delete Account. Your profile and content are removed from active systems within 30 days. Some records (tax, payment, fraud, and legal records) may be retained longer as described in our Privacy Policy.

Question 5

How do I change my email or username?

Accepted Answer

Go to Settings → Account to update your email address — we'll send a confirmation link to the new address before the change takes effect. Usernames can be changed from Settings → Edit Profile, subject to availability.

Question 6

Does fanzzer support two-factor authentication?

Accepted Answer

Yes. Enable two-factor authentication from Settings → Account to add an extra layer of security to your sign-in.

Question 7

Can I use fanzzer on my phone?

Accepted Answer

Yes, fanzzer works in any modern mobile or desktop browser — there's no app to install. Add the site to your home screen for quicker access.

Question 8

How do I subscribe to a creator?

Accepted Answer

Visit the creator's profile and click Subscribe. You'll be taken to a secure checkout page to enter your payment details. Subscriptions renew automatically every billing period until cancelled.

Question 9

How do I cancel my subscription?

Accepted Answer

Go to Subscriptions, select the creator, and choose Cancel. You'll keep access until the end of your current billing period — you will not be charged again after that.

Question 10

What is pay-per-view (PPV) content?

Accepted Answer

Some posts and messages are locked behind a one-time payment instead of a subscription. Click Unlock on a PPV post to purchase it; once purchased, it's yours to view permanently in your library.

Question 11

How do tips work?

Accepted Answer

You can send a donation to any creator from their profile or from one of their posts. Tips are one-time payments and are not refundable except in cases of confirmed billing error or fraud.

Question 12

Can I message creators directly?

Accepted Answer

Yes. Some creators offer free DMs, while others charge for messages or for unlocking media sent in a conversation — this is shown before you send or open anything.

Question 13

What is a free trial link?

Accepted Answer

Some creators share free trial links that give new fans a limited-time trial subscription. After the trial ends, you'll be charged the regular subscription price unless you cancel first.

Question 14

What are subscription bundles?

Accepted Answer

Some creators offer multi-month bundles at a discount compared to paying monthly. Bundles are shown as an option on the creator's subscribe page alongside the standard monthly price.

Question 15

Where can I find content I've already purchased?

Accepted Answer

Everything you've unlocked — PPV posts, paid messages, and subscriber content — stays available in your Library for as long as you have access, so you can revisit it anytime.

Question 16

How do I manage notifications?

Accepted Answer

Go to Settings → Notifications to control which emails and in-app alerts you receive, including new posts, messages, and live stream alerts from creators you follow.

Question 17

How do I find new creators to follow?

Accepted Answer

Use Discover and Search to browse and search creators by name or category. You can also follow creators for free to see their public posts before deciding to subscribe.

Question 18

How do I become a creator?

Accepted Answer

Go to Settings → Verification and switch on creator mode. You'll need to complete identity verification (KYC) before you can publish paid content or receive earnings.

Question 19

Why do I need to verify my identity?

Accepted Answer

We use veriff to verify the identity and age of every creator before they can monetize. This is required by law and protects both creators and fans from fraud and impersonation.

Question 20

How do I set my subscription price?

Accepted Answer

Go to Settings → Monetization to set your monthly subscription price. You can also create discounted multi-month bundles to encourage longer subscriptions.

Question 21

How do I upload content?

Accepted Answer

Use the Create button to upload photos, videos, or audio. You can publish to your feed, set a post as subscriber-only, or lock it as pay-per-view.

Question 22

How do I go live?

Accepted Answer

From Go Live, start a stream using RTMPS or your browser. Subscribers can join automatically, and you can chat, run polls, and review viewer stats in real time.

Question 23

How do referral links work?

Accepted Answer

Your unique referral link is available under Settings → Referral. You earn a percentage of what fans you refer spend on the platform.

Question 24

How do I create a subscription bundle?

Accepted Answer

Go to Settings → Monetization and add a bundle tier — choose the duration (e.g. 3 or 6 months) and the discounted total price. Bundles appear as an option on your subscribe page alongside the monthly price.

Question 25

Can I schedule posts in advance?

Accepted Answer

Yes. When creating a post, choose a future publish date and time instead of posting immediately — it will go live automatically and notify your subscribers at that time.

Question 26

What are automated welcome messages?

Accepted Answer

You can set up a message that's sent automatically to every new subscriber from Settings. It's a good way to greet fans and point them to your pinned or PPV content.

Question 27

What are fan labels?

Accepted Answer

Fan labels let you tag and organize subscribers (e.g. "VIP" or "big spender") so you can find and message specific groups of fans more easily.

Question 28

How do I get a verified creator badge?

Accepted Answer

Verification badges are granted after completing identity verification (KYC) and meeting our creator verification criteria. Check Settings → Verification for your current status.

Question 29

Where can I see how my content is performing?

Accepted Answer

Your Analytics page shows views, earnings, and follower growth per post, so you can see which content resonates with your audience.

Question 30

How do I charge for direct messages?

Accepted Answer

Enable premium messaging from Settings to charge fans for starting a conversation, or attach a price to specific media you send in a message thread.

Question 31

What payment methods are accepted?

Accepted Answer

Checkout is processed securely through our payment partners, CCBill and Segpay. Accepted methods depend on your region and are shown at checkout.

Question 32

Why does my statement show a different company name?

Accepted Answer

Our payment processors use a discreet billing descriptor on bank and card statements. This is standard practice for content platforms and does not change what you purchased.

Question 33

Can I get a refund?

Accepted Answer

Refund eligibility depends on the situation — contact Support with your transaction details. Note that filing a chargeback with your bank instead of contacting us first can result in your account being suspended while the dispute is reviewed.

Question 34

My payment failed. What should I do?

Accepted Answer

Double-check your card details and available balance, or try a different payment method. If the issue continues, contact Support with the approximate time of the attempt.

Question 35

Can I add funds to a wallet balance?

Accepted Answer

Yes. Go to your Wallet page to top up a balance through CCBill or Segpay, then use that balance for tips and pay-per-view purchases without re-entering payment details each time.

Question 36

What happens if my subscription payment fails to renew?

Accepted Answer

If a renewal payment fails, your access is paused and you'll be notified to update your payment method. Access resumes automatically once a payment succeeds.

Question 37

Where can I see my billing history?

Accepted Answer

Your payment history — subscriptions, tips, and PPV purchases — is available on your Wallet page, showing the date, amount, and creator for each charge.

Question 38

What currency are prices shown in?

Accepted Answer

All prices are listed and charged in US dollars (USD). Your bank or card issuer may apply its own currency conversion if your account isn't USD-based.

Question 39

How do creator payouts work?

Accepted Answer

Your earnings accumulate as wallet credit. Once you request a payout, it's added to the payout queue and settled to your verified payout method — you can track its status under Earnings.

Question 40

Is there a minimum payout amount?

Accepted Answer

Yes, a minimum wallet balance is required before you can request a payout. The current threshold is shown on your Earnings page.

Question 41

What happens to my earnings if a fan gets a refund or chargeback?

Accepted Answer

The corresponding amount is deducted from your wallet balance, since the underlying payment was reversed.

Question 42

Do I need to report my earnings for taxes?

Accepted Answer

Yes. Creator earnings are taxable income in most jurisdictions. We may request tax information as required by law and retain payment records for tax reporting purposes.

Question 43

What payout methods are supported?

Accepted Answer

Payouts are settled directly to a verified bank account. Add or update your payout details from Settings → Verification once your identity verification is complete.

Question 44

When are funds available for transfer?

Accepted Answer

Funds should be available for transfer to your account within 2 weeks of confirmed fan transactions. Once funds are available, you can initiate a transfer directly using your MassPay (masspay.io) account.

Question 45

How do I see a breakdown of my earnings?

Accepted Answer

Your Earnings page breaks down income by source — subscriptions, tips, PPV, and premium messages — along with the platform fee deducted from each.

Question 46

How do I watch a creator's live stream?

Accepted Answer

When a creator you follow goes live, you'll see a live indicator on their profile and in your feed. Click it to join — subscribers usually get automatic access, while some streams may require a separate ticket or subscription.

Question 47

Can I interact during a live stream?

Accepted Answer

Yes. Most streams include live chat, and creators can run polls or raids during the broadcast. Interaction options depend on what the creator has enabled for that stream.

Question 48

Are live streams saved after they end?

Accepted Answer

Some creators save clips or full replays of their streams to their content library. If a stream isn't saved, it won't be available to watch after it ends.

Question 49

My stream keeps buffering or disconnecting. What should I do?

Accepted Answer

Check your internet connection and try refreshing the page. If the problem continues across multiple streams, it may be a temporary issue on the creator's broadcasting end rather than your connection.

Question 50

How do I send a direct message?

Accepted Answer

Open Messages and select a creator or fan you've previously interacted with, or start a new conversation from their profile, to begin a direct message thread.

Question 51

Why do some messages cost money to send or unlock?

Accepted Answer

Some creators charge for starting a conversation or for media sent within a message — the price is always shown before you send a message or unlock content, so there are no surprise charges.

Question 52

What is a broadcast message?

Accepted Answer

Creators can send a single message to many subscribers at once — for example, announcing new content. Broadcast messages may include PPV media that each recipient can unlock individually.

Question 53

Can I send photos and videos in a message?

Accepted Answer

Yes, both fans and creators can attach photos and videos to a direct message, subject to the same content rules that apply to posts.

Question 54

How do I report content or a user?

Accepted Answer

Use the Report option on any post, message, or profile. Our team reviews every report and takes action according to our Terms of Service.

Question 55

How do I block someone?

Accepted Answer

Open their profile or a message from them and select Block. Blocked users can't view your profile, message you, or interact with your content.

Question 56

What content is not allowed?

Accepted Answer

All content must comply with our Terms of Service. We have zero tolerance for content involving minors, non-consensual content, and other illegal material — violations result in immediate account termination and may be reported to authorities.

Question 57

How do I file a DMCA takedown request?

Accepted Answer

If your copyrighted content has been posted without permission, contact us with the post URL, a description of the original work, and your contact information so we can review and process the takedown.

Question 58

Can I appeal a moderation decision or account suspension?

Accepted Answer

Yes. If you believe an enforcement action was made in error, use the appeals option in your account or contact Support with your account details and an explanation — our team will review the case.

Question 59

How does fanzzer verify ages?

Accepted Answer

All creators complete government ID verification through veriff before they can monetize, confirming they are at least 18. Fans confirm their date of birth at sign-up, and underage accounts are removed as soon as they're identified.

Question 60

How do I access or delete my personal data?

Accepted Answer

See our Privacy Policy for your full data rights, or contact our privacy team directly to request access, correction, or deletion of your data.

Question 61

Can I export a copy of my data?

Accepted Answer

Yes. Go to Settings → Privacy and request a data export — you'll receive a downloadable copy of your account information and content.

Question 62

My upload is stuck or failed. What should I do?

Accepted Answer

Make sure your file meets the size and format requirements, then check your internet connection and try again. If an upload repeatedly fails, contact Support with the file type and approximate size.

Question 63

A video won't play. How do I fix it?

Accepted Answer

Try refreshing the page or switching browsers. Video processing can take a few minutes after upload — if it still won't play after that, contact Support with a link to the post.

Question 64

I'm not receiving email or in-app notifications.

Accepted Answer

Check your notification preferences under Settings → Notifications, and confirm emails from fanzzer aren't being filtered to spam. In-app notifications require you to be signed in on that device.

Help Center

Getting Started

For Fans

For Creators

Payments & Billing

Payouts & Earnings

Live Streaming

Messaging & DMs

Safety, Privacy & Trust

FAQs & Troubleshooting